Student FAQ for COVID-19

Where can I find up to date info on COVID-19 from ASU?

Where can I find up to date info on COVID-19 from ASU?

What’s happening and how can I cope?

Information is available here: https://eoss.asu.edu/health/announcements/coronavirus

Are there resources for coping with the change to online learning?

Are there resources for coping with the change to online learning?

I’m feeling anxious and upset about what is going on, are counseling services available?

I’m feeling anxious and upset about what is going on, are counseling services available?

Yes – ASU Counseling Services is available!

While ASU classes are online through the end of the Spring 2020 semester, ASU Counseling Services will offer services remotely. To reach a counselor or schedule an appointment, please call 480-965-6146. As always, we will talk with you, help you identify solutions or support, and connect you with those services at ASU or in the community.

ASU Counseling Services are for any Sun Devil, regardless of your race, gender, sexual orientation, age, student status, religion, ability, size, financial situation, the issue you're dealing with or whether you've had counseling before. Something as simple as talking to someone can help you feel better, improve your grades and manage stress.

https://eoss.asu.edu/counseling

After-hours/weekends:
Call EMPACT’s 24-hour ASU-dedicated crisis hotline:
480-921-1006

Use CRISIS TEXTLINE:
Text HOME To 741741
Service provided by a national crisis response network. Read more about their service and response times at https://www.crisistextline.org/texting-in

 

Are there general resources available for students (eg. Housing, food, etc.)?

Are there general resources available for students (eg. Housing, food, etc.)?

Yes, there are several community resources available. https://psychology.asu.edu/content/resources-students-during-covid-19

Healthcare while away from Arizona State University

Healthcare while away from Arizona State University

Your health and peace of mind are behind everything we do. That's why we have extra benefits to help you during the novel coronavirus, or COVID-19, pandemic.


We are also providing the steps below for accessing care while you are away from the University:

  • If you are within 50 miles from the Tempe Campus, ASU and Aetna have decided to waive the referral requirement until April 30, 2020*. This means that you can visit in-network providers without needing to first obtain a referral from ASU Health Services.
    Note: ASU Health Services is still open for students who need care.
  • If you are farther than 50 miles from the Tempe Campus (in Arizona or out-of-state), referrals are not required but you will need to stay in-network.
  • In-network providers - In order to receive the best benefit coverage, you must visit an in-network provider. If you visit an out-of-network provider, you will be responsible for higher out of pocket costs. You can find in-network providers at https://www.aetnastudenthealth.com/asu
  • Consider visiting a MinuteClinic® or other in-network quick-care walk-in providers while you are away from campus and ASU Health Services. You can find in-network providers at https://www.aetnastudenthealth.com/asu, under the Walk-In Clinics category.
  • Telemedicine providers - Aetna is waiving copays for all telemedicine visits for the next 90 days, until June 4, 2020. Coronaviruses are spread from an infected person to others through the air by coughing and sneezing, as well as through the close personal contact, such as touching or shaking hands. Costs will be waived for all telemedicine visits through:
    • Teladoc through the Aetna Health app. You can also be seen by a Teladoc provider by visiting the Teladoc webpage.
      • You will need to setup an account if it is your first time using Teladoc. After that, you will be able to schedule a visit. Teladoc provides general medical, behavioral health and dermatology services.
    • In-network providers who deliver virtual care, such as live video-conferencing.
  • Aetna is waiving copays for COVID-19 testing. If you need the Centers for Disease Control and Prevention (CDC) guidelines for testing, and it's requested by your doctor, we'll waive the cost for testing**. You can find additional COVID-19 information on this webpage.


If you have any questions or concerns, please call Aetna Student Health at 866-378-0178 or visit the Aetna Student Health website for more information and policy details. You can reach ASU Health Services by calling 480-965-3349. You can reach the ASU Health Services Student Health Insurance department by email at insurance@asu.edu
.

*Waiver of the referral requirement may be extended. Please check-in with Aetna Student Health or ASU Health Services if you are concerned about the waiver requirement after April 30, 2020.

**There may be other costs associated with your doctor visit. 
 

I’m still struggling with using the Zoom platform. Are there any resources for students?

                ASU has put together a student guide with helpful tips and troubleshooting guidance

 View the Zoom student guide.

Are academic tutoring services available?

                The Psychology Student Success Center is meeting with students through Zoom

  • Student Success Coaching will be done over zoom. Students will receive an email link to their virtual conference room when they have booked an appointment.
  • The Student Success Center is designed to provide coaching for students who are looking to improve their understanding of the science of psychology, writing and statistics. 
  • Students who are enrolled in the foundational courses (PSY 101, 230, 290) and upper-division courses are encouraged to come and master new skills with the instruction of our Student Success Coaches.
  • Schedule an appointment online https://psychology.asu.edu/student-success-center

 

University Academic Success Centers have subject tutoring online as well.  This includes tutoring for Math courses!

To find a tutor https://studentsuccess.asu.edu/student-services/online-subject-area-tutoring

 

You can try reaching the TA if there is one for the class or you can reach out to the advising office for the department that offers the class.  If you aren’t sure how to contact the advising office, please contact us and we will help you find the information. Psych.advisor@asu.edu

Are the classes still holding office hours if a student needs extra support in a virtual format?

Faculty are still available for student assistance, please review the Canvas site for updated procedures.  If you don’t find them, contact the instructor directly.

 

Academic support can also be found through Psychology Success Center and the University Academic Success Center.

The Psychology Student Success Center is meeting with students through Zoom

  • Student Success Coaching will be done over zoom. Students will receive an email link to their virtual conference room when they have booked an appointment.
  • The Student Success Center is designed to provide coaching for students who are looking to improve their understanding of the science of psychology, writing and statistics. 
  • Students who are enrolled in the foundational courses (PSY 101, 230, 290) and upper-division courses are encouraged to come and master new skills with the instruction of our Student Success Coaches.
  • Schedule an appointment online https://psychology.asu.edu/student-success-center

 

University Academic Success Centers have subject tutoring online as well.  This includes tutoring for Math courses!

To find a tutor https://studentsuccess.asu.edu/student-services/online-subject-area-tutoring

Faculty are working with students who are heavily impacted by the COVID-19 virus.  If you are in this situation, please reach out to your faculty and let them know so you can work together to come up with a plan. 

If you are enrolled in the PSY 484 course, yes you will still receive credit.  We have created an alternate assignment for students in your situation to earn credit.  Please reach out to the instructor to get additional details.

I registered for in-person classes because I would rather be in a class room than take classes online.  Now that all my classes have been converted to the icourse format, I am falling behind.  What should I do?

Reach out to your faculty and let them know so you can strategize ways to keep up with the class.  Also, utilize the Psychology Student Success Center for any Psychology courses you may be struggling in.  And, of course, you can always reach out to your academic advisor to discuss your semester and strategize with them as well.

The Psychology Student Success Center is meeting with students through Zoom

  • Student Success Coaching will be done over zoom. Students will receive an email link to their virtual conference room when they have booked an appointment.
  • The Student Success Center is designed to provide coaching for students who are looking to improve their understanding of the science of psychology, writing and statistics. 
  • Students who are enrolled in the foundational courses (PSY 101, 230, 290) and upper-division courses are encouraged to come and master new skills with the instruction of our Student Success Coaches.
  • Schedule an appointment online https://psychology.asu.edu/student-success-center

University Academic Success Centers have subject tutoring online as well.  This includes tutoring for Math courses!

To find a tutor https://studentsuccess.asu.edu/student-services/online-subject-area-tutoring

Starting Tuesday, March 31 after noon, students will check out the laptop or hotspot using Library One Search. If you have a question regarding this service before then, please contact Ask a Librarian.

For all information visit: https://lib.asu.edu/laptops-and-hotspots

Is ASU going to assign pass/fail grades instead of letter grades this semester due to current circumstances?

There is no plan to change the ASU grading system for the Spring 2020 semester.  Grades will be assigned as usual.

If I withdraw from a critically tracked course due to learning difficulties, will I be off track next semester? Please contact your academic advisor to review your degree progress.  We will work with you to put a plan in place to keep you on track to meet your goals.  Psych.advisor@asu.edu  

ASU is not currently changing refund policies for withdrawn classes.  You can view the refund policy https://students.asu.edu/tuition-refund-policy

If you receive financial aid (grants, loans, scholarships, etc.) you will want to review the Financial Aid website which lists guidelines for students who withdraw while receiving financial aid. https://students.asu.edu/policies/fa-withdrawal

If you do not receive financial aid, you will receive a W for each course you are currently enrolled in and you will not have a GPA calculated for this semester.  The W grade does not impact you negatively.

As a financial aid recipient, a W on your transcript can have an effect on your Satisfactory Academic Progress (SAP) in relation to the financial aid awards.  You can read about the SAP and its impact your financial aid awards online https://students.asu.edu/policies/satisfactory-academic-progress

If you do not receive financial aid, the W will have no impact on your transcript.  

Dr. Crow has updated information on the May graduation ceremonies.  You can view the ASU Ceremonies websites for continued updates https://graduation.asu.edu/

Due to the continued spread of the COVID-19 virus and the public health recommendations that come with it, we have reached the only responsible decision and course of action available: Arizona State University’s 2020 Spring commencement and convocations will move to virtual, online ceremonies. The format may be different, but our enthusiasm for celebration has never been more inspired.

For those who wish to do so, the opportunity to participate in person will be available for Spring 2020 graduates in both December 2020 and again in May 2021.

Summer classes are still scheduled to take place.  All Summer Study Abroad programs have been canceled at this time.

If you complete your courses and earn credit, you will not be refunded for the semester.  If you choose to do a complete withdrawal for the semester, you can review the official refund policy for guidance in your particular situation https://students.asu.edu/tuition-refund-policy